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What causes duplicate assets to be created by an agent?

  • 24 August 2023
  • 3 replies
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What causes duplicate assets to be created by an agent?

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Best answer by Eamonn 1 September 2023, 18:16

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iulian.olaru
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Hi,

Check if the asset ID is different. In the asset configuration file, check the asset ID tag.

A

Hi @Eamonn!đź‘‹
I would like to expand on @iulian.olaru’s response (which is absolutely relevant, so don’t forget to check that as well).

So, when it comes to those duplicate assets, there are a couple more things to think about:

1. Did you do that from a clone machine or Sysprep? If so, the same asset will be duplicated.

2. Check if there's a "random asset ID" setting hanging around. If it's turned on, every time you redeploy or update, the system assigns a fresh asset ID. This can totally contribute to a bunch of duplicates popping up.

Hope this gives you more ammo to tackle the duplicate asset mystery! If you've got more specifics about your situation, spill the beans so the community can fine-tune their help 🙏

E

Thanks for the replies.

Once I found the following file, I was able to rectify the duplication: 

\\%computername%\c$\Program Files\SysAid\Configuration\AgentConfigurationFile.xml

Stopped the service.

Edited BiosManufacturer value to the desired Asset ID.

Restarted the service.

Update Asset Data > Click Run now

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