adding solution to end user notifications

  • 1 February 2023
  • 1 reply
  • 95 views

Userlevel 4
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I wanted to add the solution to the “Email to end user regarding a Service Record” notification and found it was fairly easy

 

Using the available fields listed here:
https://documentation.sysaid.com/docs/custom-notification-form

 

added this line:

            #if(${isClosedSR}==true && ${Solution}&& ${Solution}!="" ) 
${Solution}
#end

Before:

             #if(${isClosedSR}==true && ${LinkToSurvey} && ${LinkToSurvey}!="" )
            Please rate our service: ${LinkToSurvey}
            #end

 

works great

 

John


1 reply

Userlevel 5
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Thank you for sharing @jsidoti !

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