Is there a way to add aditional contact to your ticket so if there is any update the user and the manager get’s update automatically?
yes but you need to add them to the email what you sending however ther is an email coming in from a third party the aditional contact is not get notifield, also I would need blind cc as well.
Hi DGAl,
I think I understand!
For example, if we contact a supplier via email from a ticket, we use the "Addendum User" field!
All messages flow into the ticket, but the end user will not be able to see the messages, not even via the SSP.
cheers
Karlson
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