When I have email a user, supllier and when I get their response is there a way to auto reply to them asking further details with a pre populated templete?
Best answer by Karlson
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Userlevel 5
Hi
Do you have our Self-Service Portal (SSP) set up in your organization?
Once you direct them to submitting tickets through the SSP you can configure templates that has customized fields per type of request / category they fill out.
Let us know how it goes!
Yes I know thank you. how ever the proccess is that I send an email to the suplier and when they email me back I want a rule created to send a second email for them automaticaly with a prepopulated email.
Userlevel 4
+3
Hi DGAI,
we have also implemented what you ask for a few cases!
It is possible if some settings are observed:
1:) First, a standard email address should be assigned for the company, which is created in the email integration
2 :) You should re-enter a certain status in your list
and integrate it in the e-mail roles so that a certain status is assigned when mail is received.
3 :) Now you have to create a notification in the settings with an If statement: For example #if( ${Status}=="Your status" )
cheers
Karlson
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