I am trying to determine if the multiple action items within a workflow can be assigned different categories than the service request. This is to track SLAs associated with each activity.
Best answer by Anonymous
View original
A
Yes, it is possible. To add categories to action items go to Settings -> Service Desk Templates -> Request template -> select template -> Action item tab -> gear icon on the right side of the screen -> Edit -> select Category in Available Fields and move it to Visible fields -> Save.
Let us know if you still need help.
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
