Hi

Can I close the child ticket when merging it to a parent ticket but still be able to contact the user who was in the child ticket ?

So multipple user reporting same isssue
X-X-X-X-X-X-X

Merge it to a parent ticket
X+X+X+X+X+X

Close the child ticket so my workflow is clear

However I still can mail each user who waas on the child ticket under the parent ticket?

X+X+X+X+X+X →  @@@@@@

……..Currently if you merge the tickets you can’t close child tickets so they still taking up space in your work load….