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hi, I have a group of agents. I need that each agent only view his own tickets. Where can I define it? I try in the permissions in the agent group but it is not working. Thank you

Hi @angelsnt After you set the right permissions under Tools → Groups → YOUR GROUP NAME → Enable group permissions.

 

Select both View service records.. and Create/Modify… to “Admins and Groups only.

 

 

The next step is to navigate to Tools → Administrators → Select the ones that need to inherit groups permissions → Apply Group Permissions.

 

 

Hi Alin, thank you, It’s working perfect!!!

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