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We are using "If" Statements in our Notifications - and have several in a row:

  • if there is an activity or activities show those, else show nothing 
  • if there is an notes or notes show those, else show nothing 
  • if there is a Solution show it, else show nothing 
  • if there is one attachment or attachments show them, else show nothing 

This works well enough, except when there is nothing to show it adds space and everything else gets pushed down. How can we solve that?

I have tried editing the HTML, and other things to no avail.

Hi @rjackvony,

Out of the box, it shouldn’t show the spaces for a condition that is not met. 

The best option would be to contact our support team to assist with the notification. You can do so via this link: 

https://csmp.sysaid.com/helpdeskintegration/chat-start.php

 

Good luck! 

 


thanks, will do.


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