Hello ​@sharimorse, thank you for reaching out.

Our support team will reply here shortly. 

Best, 
Ella 

Hi ​@sharimorse,

Here’s how you can create a custom "Room Number" field and add it to the Request/Incident Submission Forms in the Self-Service Portal (SSP):

Step 1: Create the Custom Field

1. Navigate to Settings:
   • Go to Settings > Customize > Field customization.
2. Add a New Field:
   • Select the relevant entity(Service Record).
   • Click on New to Add Field.
3. Configure the Field:
   • Set the Field Name to "Room Number".
   • Choose the appropriate Field Type (e.g., Text, Number, etc.).
   • Save the field.

Step 2: Add the Field to the Form

1. Open Form Designer:
   • Go to Settings > Self-Service Portal
2. Edit the Form:
   • Select the Request or Incident Submission Form > Designer Form.
3. Add the Custom Field:
   • In the Available fields column, look for the "Room Number" field and move it into the Visible fields column.
4. Save Changes.

Step 3: Test the Form

If you use Spaces, please refer to the below steps:

Step 1: Create the Custom Field

1. Navigate to Settings:
   • Go to Settings > Customize > Fields.
2. Add a New Field:
   • Select the relevant module (e.g., Requests or Incidents).
   • Click Add Field.
3. Configure the Field:
   • Set the Field Name to "Room Number".
   • Choose the Field Type (e.g., Text, Number, etc.).
   • Save the field.

Step 2: Add the Field to the Form

1. Go to Form Designer:
   • Navigate to Settings > Self-Service Portal > Form Designer.
2. Edit the Form:
   • Select the form you want to modify (Request or Incident submission form).
3. Add the Custom Field:
   • Drag and drop the "Room Number" field into the desired section of the form.
4. Save Changes:
   • Save the form to apply the changes.

• Open the SSP and submit a test request/incident.
• Verify that the "Room Number" field appears and functions correctly.

If you need more help, have further questions, or just want to chat about this topic, please don't hesitate to reach out.