Question

Email integration is in CC with others users

  • 31 January 2023
  • 5 replies
  • 95 views

  We have a email into de email integration list.

  Our clients use to insert this email into de CC with others users.

  When we answer this email Sysaid doesnt answer to all users.

  Example:

     email1.gmail sends a email to it.sysaid.example.com
   
      from  email1.gmail
      to       emailcopy1; emailcopy2
      cc       emailcopy2, it.sysaid.exemple.com

     We receive this email into Sysaid, but it is impossible to answare to all users involved in the process.

 

 


5 replies

 from  email1.gmail
      to       emailcopy1; emailcopy2
      cc       emailcopy3, it.sysaid.exemple.com

Userlevel 5
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Hi @lucf07

Welcome to the community!

You need to check this box in your email integration so CC emails will also get replies. 

Let us know how it goes!

 

 

  Hello Maayan, 

     Thanks for your help.

     Sysaid is already setup like this and it doesn’t work. 

 

     

    Look bellow the real situation.

 

 

 

 

 

 I tryed to use message area and it doesn’t work.

 

      

Userlevel 5
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@lucf07 ok I think then you are looking for this capability:

 

Please vote and let us know you would like to see it as well,

Thanks!

 

 

Maayan, yes, it is the same. What we need to do to get this facility. 

 

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