We have a email into de email integration list.
Our clients use to insert this email into de CC with others users.
When we answer this email Sysaid doesnt answer to all users.
Example:
email1.gmail sends a email to it.sysaid.example.com
from email1.gmail
to emailcopy1; emailcopy2
cc emailcopy2, it.sysaid.exemple.com
We receive this email into Sysaid, but it is impossible to answare to all users involved in the process.
from email1.gmail
to emailcopy1; emailcopy2
cc emailcopy3, it.sysaid.exemple.com
Hi
Welcome to the community!
You need to check this box in your email integration so CC emails will also get replies.
Let us know how it goes!
Hello Maayan,
Thanks for your help.
Sysaid is already setup like this and it doesn’t work.
Look bellow the real situation.
I tryed to use message area and it doesn’t work.
Please vote and let us know you would like to see it as well,
Thanks!
Maayan, yes, it is the same. What we need to do to get this facility.
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