Is there a way to let the user know that their ticket is merged and still recieve their reply from the child ticket?
Best answer by Karlson
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Userlevel 4
+3
Hi DGAI
yes, there is the possibility in connection with the status you specify for a merge ticket in the settings.
It is also important to enable the status for notifications for users in the settings and a notification exists with an if formula for the status.
cheers
Karlson
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