I’m attempting to include in our notifications to an end user, the URL which will take them directly to their Self-Service portal. We have a direct link to it via our intranet currently which is https://bernicia.sysaidit.com/servicePortal/. I’m using the Insert → Link function and pasting in the URL into the URL field but upon saving, it is defaulting to servicePortal/. Consequently when the end user clicks the link contained within the email, they receive the ‘Hmmm… can’t reach this page’ message.
Solved
Notifications - link to Service Portal
Best answer by Laur Tudor
Hi
To include a direct link to the Self-Service portal in your notifications to end users, use the following syntax: “ ${SelfServicePortalURL} “– This will insert the login URL for your SysAid Server into the notification.
To customize notifications, navigate to: SysAid Settings -> Customize -> Notifications.
For more information regarding notifications and using specific tags, please refer to the following documentations:
https://documentation.sysaid.com/docs/customize-notifications
https://documentation.sysaid.com/docs/custom-notification-form
If you need more help, have further questions, or just want to chat about this topic, please don't hesitate to reach out.
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To ensure that the URL in your notifications correctly directs end users to the Self-Service Portal, follow these steps:
1. **Log into SysAid Admin Portal:** Use your administrator credentials to access the SysAid Admin portal.
2. **Navigate to Notification Settings:** Go to `Settings` > `Customize` > `Notifications`. This section allows you to manage all notifications sent by SysAid.
3. **Edit the Notification Template:** Find the notification template that you are working on and click on it to edit.
4. **Insert the Correct URL:** In the template editor, use the Insert Link function to add the URL. Ensure that you paste the full URL `https://bernicia.sysaidit.com/servicePortal/` into the URL field.
5. **Save Changes:** After inserting the correct URL, save the changes to the notification template.
6. **Test the Notification:** Send a test email to ensure that the link directs users to the correct Self-Service Portal URL. You can do this by creating a test service record or using another event that would normally trigger this notification.
If the link still defaults to `servicePortal/` and does not work correctly, you may need to manually edit the HTML of the notification template to ensure the full URL is included. Here’s how you can do it:
1. **Access the HTML Editor:** In the notification template editor, switch to the HTML view.
2. **Manually Edit the Link:** Locate the part of the HTML code where the link is defined and manually enter the full URL `https://bernicia.sysaidit.com/servicePortal/`.
3. **Save Changes:** Save the changes after editing the HTML.
4. **Test Again:** Send another test email to verify that the link now works correctly.
If you continue to experience issues, it may be beneficial to open a Service Record for further assistance. You can do this by clicking the 'Create a Service Record' link located on the chat page of the SysAid software.
To ensure that the URL in your notifications correctly directs end users to the Self-Service Portal, follow these steps:
1. **Log into SysAid Admin Portal:** Use your administrator credentials to access the SysAid Admin portal.
2. **Navigate to Notification Settings:** Go to `Settings` > `Customize` > `Notifications`. This section allows you to manage all notifications sent by SysAid.
3. **Edit the Notification Template:** Find the notification template that you are working on and click on it to edit.
4. **Insert the Correct URL:** In the template editor, use the Insert Link function to add the URL. Ensure that you paste the full URL `https://bernicia.sysaidit.com/servicePortal/` into the URL field.
5. **Save Changes:** After inserting the correct URL, save the changes to the notification template.
6. **Test the Notification:** Send a test email to ensure that the link directs users to the correct Self-Service Portal URL. You can do this by creating a test service record or using another event that would normally trigger this notification.
If the link still defaults to `servicePortal/` and does not work correctly, you may need to manually edit the HTML of the notification template to ensure the full URL is included. Here’s how you can do it:
1. **Access the HTML Editor:** In the notification template editor, switch to the HTML view.
2. **Manually Edit the Link:** Locate the part of the HTML code where the link is defined and manually enter the full URL `https://bernicia.sysaidit.com/servicePortal/`.
3. **Save Changes:** Save the changes after editing the HTML.
4. **Test Again:** Send another test email to verify that the link now works correctly.
If you continue to experience issues, it may be beneficial to open a Service Record for further assistance. You can do this by clicking the 'Create a Service Record' link located on the chat page of the SysAid software.
+1Hi
To include a direct link to the Self-Service portal in your notifications to end users, use the following syntax: “ ${SelfServicePortalURL} “– This will insert the login URL for your SysAid Server into the notification.
To customize notifications, navigate to: SysAid Settings -> Customize -> Notifications.
For more information regarding notifications and using specific tags, please refer to the following documentations:
https://documentation.sysaid.com/docs/customize-notifications
https://documentation.sysaid.com/docs/custom-notification-form
If you need more help, have further questions, or just want to chat about this topic, please don't hesitate to reach out.
Thank you
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