Hi,
Is it possible to add an @If statement in a table in a notification mail.
It keeps disappearing when I put one in?!
Kind Regards,
Rudi
Page 1 / 1
Hi
It is possible to do so - Here is an example.
#if( ${Status}=="New" )
DO THIS
#end
You can find more details about notifications here. If you still need assistance, do let me know what you’re trying to achieve and I can help.
Hi Alin,
I can do this outsite a table.
When doing this inside a table, this disappears after saving the notification?!
<table style="width: 80%; border: 1px solid black; border-collapse: collapse; height: 264px;"><tbody>
<tr style="background-color: #f0f9fc;">
<td class="styled-text3" style="height: 22px; width: 41.3074%;"><span style="color: #3d3e9a;"><strong>Title:</strong></span></td>
<td class="styled-text3b" style="height: 22px; width: 58.5535%;"><strong>${Title}</strong></td>
</tr>
<tr style="background-color: #95a5a6;">
<td class="styled-text4" style="height: 22px; width: 41.3074%;"><strong> </strong></td>
<td class="styled-text4" style="height: 22px; width: 58.5535%;"> </td>
</tr>
<tr style="background-color: #f0f9fc;">
<td class="styled-text2" style="height: 22px; width: 41.3074%;"><span style="color: #3d3e9a;"><strong>Request time:</strong></span></td>
<td class="styled-text2b" style="height: 22px; width: 58.5535%;">${SubmitTime}</td>
</tr>
#if( ${Status}=="Solved" )
<tr style="height: 22px;">
<td class="styled-text3" style="height: 22px; width: 41.3074%;"><span style="color: #3d3e9a;"><strong>Solution:</strong></span></td>
<td class="styled-text3b" style="height: 22px; width: 58.5535%;">${Solution}</td>
</tr>
#end
<tr style="background-color: #f0f9fc;">
<td class="styled-text2" style="height: 22px; width: 41.3074%;"><span style="color: #3d3e9a;"><strong>Attachments:</strong></span></td>
<td class="styled-text2b" style="height: 22px; width: 58.5535%;">${LinkToAttachments}</td>
</tr>
</tbody>
</table>
Kind Regards,
Rudi
Hi
You’ll need to move the #end after the table if the intent is to render the table only when the condition of Status = Solved is met.
<!DOCTYPE html><html><head></head><body><p>#if( ${Status}=="Solved" )</p><table style="width: 80%; border: 1px solid black; border-collapse: collapse; height: 264px;"><tbody><tr style="background-color: #f0f9fc;"><td class="styled-text3" style="height: 22px; width: 41.3074%;"><span style="color: #3d3e9a;"><strong>Title:</strong></span></td><td class="styled-text3b" style="height: 22px; width: 58.5535%;"><strong>${Title}</strong></td></tr><tr style="background-color: #95a5a6;"><td class="styled-text4" style="height: 22px; width: 41.3074%;"><strong></strong></td><td class="styled-text4" style="height: 22px; width: 58.5535%;"> </td></tr><tr style="background-color: #f0f9fc;"><td class="styled-text2" style="height: 22px; width: 41.3074%;"><span style="color: #3d3e9a;"><strong>Request time:</strong></span></td><td class="styled-text2b" style="height: 22px; width: 58.5535%;">${SubmitTime}</td></tr><tr style="height: 22px;"><td class="styled-text3" style="height: 22px; width: 41.3074%;"><span style="color: #3d3e9a;"><strong>Solution:</strong></span></td><td class="styled-text3b" style="height: 22px; width: 58.5535%;">${Solution}</td></tr><tr style="background-color: #f0f9fc;"><td class="styled-text2" style="height: 22px; width: 41.3074%;"><span style="color: #3d3e9a;"><strong>Attachments:</strong></span></td><td class="styled-text2b" style="height: 22px; width: 58.5535%;">${LinkToAttachments}</td></tr></tbody></table><p>#end</p></body></html>
Let me know if this is what you were looking for or you were referring to render something within the table itself when the condition is met.
Hi Alin,
The intend is to only show the specific row in a table when the condition of Status = Solved is met.
When the condition is not Solved, we don’t have a solution yet, so no point in putting this in the table.
Kind Regards,
Rudi
The initial code it’s correct if you only want to display that section however the editor is changing the rendering when pasted in sysaid - unfortunately I do not have a solution for this yet.
My recommendation is to have variables outside the table - you can take the default Template and change it to your liking.
<!DOCTYPE html><html><head/><body>
<div style="background-color: #f8f8f8;"><br /><br /><br />
<table style="border-collapse: collapse; width: 700px; height: auto; background-color: #ffffff; border-style: none; margin-left: auto; margin-right: auto;">
<tbody>
<tr style="height: 27px;">
<td style="background-color: #00b074; height: 58px; width: 1694px;" colspan="6">
<p style="text-align: center;"><span style="font-size: 18pt; color: #ffffff;"> Service Desk Notification</span></p>
</td>
</tr>
<tr style="height: 40px;">
<td style="width: 187px; height: 80px;"> </td>
<td style="height: 80px; width: 1357px;" colspan="4"><span style="font-size: 12pt;"> <strong style="color: #787993;">Hi ${ReqUser.FirstName},</strong> <br /></span><span style="font-size: 12pt;"> <strong style="color: #787993;">Here are the details regarding ${ServiceRecordType} <span style="color: #0645ad; font-size: 12pt;"><a style="color: #0645ad;" title="#${ID} - ${Title}" href="${SelfServicePortalURL}/servicePortal/SRview/${ID}">#${ID}</a></span> you submitted:</strong></span></td>
<td style="width: 150px; height: 80px;"> </td>
</tr>
<tr style="height: 21px;">
<td style="width: 187px; height: 21px;"> </td>
<td style="width: 1357px; height: 21px;" colspan="4"><span style="text-decoration: underline; font-size: 14pt;"><strong style="color: #787993; text-decoration: underline;">${Title}</strong> </span></td>
<td style="width: 150px; height: 21px;"> </td>
</tr>
<tr style="height: 21px;">
<td style="width: 187px; height: 25px;"> </td>
<td style="width: 318px; height: 25px;"><span style="color: #787993; font-size: 12pt;"> <strong>Admin group</strong> </span></td>
<td style="width: 358px; height: 25px;"><span style="color: #787993; font-size: 12pt;">${AssignedGroup}</span></td>
<td style="width: 325px; height: 25px;"><span style="color: #787993; font-size: 12pt;"> <strong>Status</strong> </span></td>
<td style="width: 356px; height: 25px;"><span style="color: #787993; font-size: 12pt;">${Status}</span></td>
<td style="width: 150px; height: 25px;"><span style="color: #787993; font-size: 12pt;"><strong> </strong></span></td>
</tr>
<tr style="height: 21px;">
<td style="width: 187px; height: 10px;"> </td>
<td style="width: 318px; height: 10px;"><span style="color: #787993; font-size: 12pt;"> <strong>Assigned to</strong> </span></td>
<td style="width: 358px; height: 10px;"><span style="color: #787993; font-size: 12pt;">${AssignedTo}</span></td>
<td style="width: 325px; height: 10px;"><span style="color: #787993; font-size: 12pt;"> <strong>Priority</strong> </span></td>
<td style="width: 356px; height: 10px;"><span style="color: #787993; font-size: 12pt;">${Priority}</span></td>
<td style="width: 150px; height: 10px;"><span style="color: #787993; font-size: 12pt;"><strong> </strong></span></td>
</tr>
<tr style="height: 21px;">
<td style="width: 187px; height: 10px;"> </td>
<td style="width: 318px; height: 10px;"><span style="color: #787993; font-size: 12pt;"> <strong>Request user</strong> </span></td>
<td style="width: 358px; height: 10px;"><span style="color: #787993; font-size: 12pt;">${RequestUser}</span></td>
<td style="width: 325px; height: 10px;"><span style="color: #787993; font-size: 12pt;"> <strong>Urgency</strong> </span></td>
<td style="width: 356px; height: 10px;"><span style="color: #787993; font-size: 12pt;">${Urgency}</span></td>
<td style="width: 150px; height: 10px;"><span style="color: #787993; font-size: 12pt;"><strong> </strong></span></td>
</tr>
<tr style="height: 21px;">
<td style="width: 187px; height: 10px;"> </td>
<td style="width: 318px; height: 10px;"><span style="color: #787993; font-size: 12pt;"> <strong>Request time</strong> </span></td>
<td style="width: 358px; height: 10px;"><span style="color: #787993; font-size: 12pt;">${SubmitTime}</span></td>
<td style="width: 325px; height: 10px;"><span style="color: #787993; font-size: 12pt;"> <strong>Category</strong> </span></td>
<td style="width: 356px; height: 10px;"><span style="color: #787993; font-size: 12pt;">${Category}</span></td>
<td style="width: 150px; height: 10px;"><span style="color: #787993; font-size: 12pt;"><strong> </strong></span></td>
</tr>
<tr style="height: 21px;">
<td style="width: 187px; height: 13px;"> </td>
<td style="width: 318px; height: 13px;"><span style="color: #787993; font-size: 12pt;"> <strong>Submit user</strong> </span></td>
<td style="width: 358px; height: 13px;"><span style="color: #787993; font-size: 12pt;">${SubmitUser}</span></td>
<td style="width: 325px; height: 13px;"><span style="color: #787993; font-size: 12pt;"> <strong>Sub category</strong> </span></td>
<td style="width: 356px; height: 13px;"><span style="color: #787993; font-size: 12pt;">${SubCategory}</span></td>
<td style="width: 150px; height: 13px;"><span style="color: #787993; font-size: 12pt;"><strong> </strong></span></td>
</tr>
<tr style="border-style: none; height: auto;">
<td style="width: 187px; height: auto;"> </td>
<td style="width: 1357px; height: auto;" colspan="4">
<p style="line-height: 1.5;"><span style="color: #787993; font-size: 12pt;"> <strong style="color: #787993;">Description</strong> <br />${Description}</span></p>
<p style="line-height: 1;">#if( ${Solution} && ${Solution}!="" )<span style="color: #787993; font-size: 12pt;"><strong>Solution</strong> </span></p>
<p style="line-height: 1;"><span style="color: #787993; font-size: 12pt;">${Solution}</span>#end <br />#if(${isClosedSR}==true && ${LinkToSurvey} && ${LinkToSurvey}!="" )<span style="color: #787993; font-size: 12pt;"><strong>Please fill out this Survey: </strong> ${LinkToSurvey}</span>#end</p>
<p>#if(${isClosedSR}==true && ${ReopenSR}!="0" )<span style="color: #787993;"><span style="font-size: 12pt;"><strong>Click here if you would like to reopen this service record: </strong></span> </span><span style="color: #787993;"><span style="font-size: 12pt;">${ReopenSR}</span></span>#end</p>
<br />#if( ${IsNewSr}==true && ${AfterHours} && ${AfterHours}==true)
<p><span style="color: #787993; font-size: 12pt;"><strong style="color: #787993;">Helpdesk Operating Times</strong> </span> <br /><span style="color: #e03e2d; font-size: 12pt;"><strong>The Helpdesk is not active at the moment, your service record will be addressed during working hours.</strong></span> <br /><span style="font-size: 12pt; color: #787993;">$OperatingTimesTable</span>#elseif (${IsNewSr}==true) <br /><span style="color: #787993; font-size: 12pt;"><strong style="color: #787993;">Helpdesk Operating Times</strong> <br /></span><span style="font-size: 12pt; color: #787993;">$OperatingTimesTable</span></p>
<br />#end</td>
<td style="width: 150px; height: auto;">
<p><span style="color: #787993;"><span style="font-size: 14pt;"><strong> </strong></span></span></p>
</td>
</tr>
</tbody>
</table>
<p style="text-align: center;"><span style="font-size: 10pt;"> <span style="color: #95a5a6;">Help Desk Software by</span> <span style="color: #0645ad;"> <a style="color: #0645ad;" href="${SelfServicePortalURL}" target="_blank" rel="noopener">SysAid</a> </span> </span></p>
<table class="sysaidEditNotificationTable" style="border-collapse: collapse; width: 100%; border-style: none;" border="0">
<tbody>
<tr>
<td style="width: 98.3558%; border-style: none;"> </td>
</tr>
</tbody>
</table>
</div>
</body></html>
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