As a non-admin end-user of SysAid ticketing system I need to be able to remove or hide (or even reorder) columns to be able to see all columns which are relevant to me without side scrolling to get to something important such as Location. (I am a Field Technician, so this is a pain point and inefficiency for me on a daily basis.)
I’ve spoken to my coworker who has admin access and he says he cannot make the change for me because we need management permission. In my experience if you have to ask permission, the answer will either be no or nothing will be done at all.
What I want to do is a very basic function found in databases and spreadsheets. I’ve searched here and in user guides and find nothing (other than the admin option.) I’ve tried what I think is every possible setting available to me.
Am I missing something? Any help with this would be appreciated, it is so frustrating.
