Set up a second email address to send Notifications from a specific queue

  • 20 September 2022
  • 2 replies

Userlevel 1
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Help!  I have the requirement to set up email notifications to come from a second email address if sent from a specific queue.

I’ve set up and tested incoming email and outgoing email, and routed the second email to create a ticket in the #2 queue, but currently all notifications are coming from the primary email address #1. 

I need queue #2 to send automatic email notifications, and when a user sends email from an SR, it needs to come from email address #2.

How can I set this up?

Any help is appreciated a lot!



Best answer by Maayan Karstaedt 21 September 2022, 10:11

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2 replies

Userlevel 4

Hi @gauer , 

Check in your advanced email settings if this checkbox is checked. Once unchecked SR will get email notification from address it was sent by. 


Also worth mentioning if you are working with Company field you can configure dedicate email per company here: 


Let us know how it goes!


Userlevel 1
Badge +1

My Hero!  Thank you - that worked.