Tag in End User email that provides a link to their task

Hi Mark, Please try this link+tag: https://SERVER:PORT/EndUserSRView.jsp?id=${ID}&EndUserLink=YES Let me know if it works. Cheers, Danny

Greetings, I tried https://SERVER:PORT/EndUserSRView.jsp?id=${ID}&EndUserLink=YES in the "Email to end user regarding a Service Record" notification (replacing SERVER with the IP name of our server and PORT with 8443 but when clicking on the link, one sees a message 'Connecting' and then it times out. Eventually, the following is displayed: This site can’t be reached itmedic.schulich.yorku.ca took too long to respond. Try: Checking the connection Checking the proxy and the firewall Running Windows Network Diagnostics ERR_CONNECTION_TIMED_OUT Is there another solution that would allow an end user to click on a link in the notification email to them and go right to the ticket in question? It would be very handy to have.

Hi tonyd, This sounds like a problem in the server URL itself. If the user can access SysAid normally in other cases, then simply use that URL and add "EndUserSRView.jsp?id=${ID}&EndUserLink=YES" to it. Cheers, Danny

Thanks Danny. Using regular http and removing the port made it work.

Danny Tashiev
Hi Mark, Please try this link+tag: https://SERVER:PORT/EndUserSRView.jsp?id=${ID}&EndUserLink=YES Let me know if it works. Cheers, Danny

Hi Danny, is there a similar link for the $Approve and $Deny tags for workflow notifications?

Hi samkat, Can you please clarify your question? $Approve and $Deny tags should work for end-users as well. Thanks, Danny

Hi Danny, Sorry I should have been more specific. When I am making custom notifications for Workflow Action items I am inserting a link into an email body for the end user or administrator to click on to approve/deny the action item. The $Approve and $Deny tags automatically insert <a href="http://.....> so it is generating the href automatically making it so I cannot do inline HTML/CSS customization to link. My thinking was that if there was a way to know the URL then we can insert that link, rather the the tag, and therefore be able to customize the link. The end goal basically is a button for approve. We are almost there, but this would jsut be one small enhancement. Example of our buttons right now are attached. Let me know if I can clarify any further! Thanks for your time!

Hi samkat, From my understanding, you can design the buttons and simply use the $Approve/$Deny tags in those, and they will be automatically converted into a functional link. If you encounter issues with this, please contact our customer support team. Cheers, Danny