Hi Mark,



Please try this link+tag:

https://SERVER:PORT/EndUserSRView.jsp?id=${ID}&EndUserLink=YES



Let me know if it works.



Cheers,

Danny

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Greetings,



I tried https://SERVER:PORT/EndUserSRView.jsp?id=${ID}&EndUserLink=YES in the "Email to end user regarding a Service Record" notification (replacing SERVER with the IP name of our server and PORT with 8443 but when clicking on the link, one sees a message 'Connecting' and then it times out. Eventually, the following is displayed:



This site can’t be reached



itmedic.schulich.yorku.ca took too long to respond.

Try:

Checking the connection

Checking the proxy and the firewall

Running Windows Network Diagnostics

ERR_CONNECTION_TIMED_OUT



Is there another solution that would allow an end user to click on a link in the notification email to them and go right to the ticket in question? It would be very handy to have.

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Hi tonyd,



This sounds like a problem in the server URL itself. If the user can access SysAid normally in other cases, then simply use that URL and add "EndUserSRView.jsp?id=${ID}&EndUserLink=YES" to it.



Cheers,

Danny

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Thanks Danny. Using regular http and removing the port made it work.

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Danny Tashiev
Hi Mark,



Please try this link+tag:

https://SERVER:PORT/EndUserSRView.jsp?id=${ID}&EndUserLink=YES



Let me know if it works.



Cheers,

Danny

Hi Danny, is there a similar link for the $Approve and $Deny tags for workflow notifications?

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Hi samkat,



Can you please clarify your question? $Approve and $Deny tags should work for end-users as well.



Thanks,

Danny

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Hi Danny,



Sorry I should have been more specific. When I am making custom notifications for Workflow Action items I am inserting a link into an email body for the end user or administrator to click on to approve/deny the action item.



The $Approve and $Deny tags automatically insert <a href="http://.....> so it is generating the href automatically making it so I cannot do inline HTML/CSS customization to link. My thinking was that if there was a way to know the URL then we can insert that link, rather the the tag, and therefore be able to customize the link.



The end goal basically is a button for approve. We are almost there, but this would jsut be one small enhancement. Example of our buttons right now are attached. Let me know if I can clarify any further! Thanks for your time!

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Hi samkat,



From my understanding, you can design the buttons and simply use the $Approve/$Deny tags in those, and they will be automatically converted into a functional link.



If you encounter issues with this, please contact our customer support team.



Cheers,

Danny

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