Trim email body after any of these regular expressions

  • 12 May 2023
  • 1 reply


Hi, I’m trying to figure out regex to clean up my ticket notifications containing email. In integration>email there is and Advanced Options. There, you are supposed to be able to “trim” at the point of the regex match. I simply can not figure this out (not a unix/linux guy). Can someone recommend a regex that I can try please? Make it simple like only include current email body or something like that. Thanks in advance.


Best answer by SysAid Team 17 May 2023, 10:28

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Hi @jeffreyb60

There are a couple of useful articles that can help you. 


This article will give you an idea of how to work with Regex and specify the regular expression that you want to change:


This article will give you more information on how to work with the trimming option:


Thank you and please let us know if you still need help :)