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When an administrator sends a message from within the ticket- the boxes are ticked by default:

 

 Include the details of the Service Record.
 Add attachments also to the SR.

 

Is it possible to make them unticked by default?

Thanks!

Having spoken to my CS manager, I don’t think this is possible, but I’ll leave this here in case someone has the same question in the future.

thank you, @zoewalters for your comment. I mark it as the best answer and hopefully one day we’ll find a better solution 😊

Hello, 

From what I've checked we cannot untick that options by default. We can manually untick them, but not we cannot automatically untick them for all future emails. 

Have a nice day!

 

 

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