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Question

We need to pull the "assigned to" from the parent ticket, so that the inserted ticket has the same requester

  • December 20, 2023
  • 2 replies
  • 56 views

mmachado
We need to pull the "assigned to" from the parent ticket, so that the inserted ticket has the same requester. 
It would be possible?
 

 

2 replies

raluca.zarnica
SysAider
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  • SysAider
  • 28 replies
  • December 20, 2023

Hi Marcelo,

 

We currently have a feature request made, to be able to choose fields that get automatically populated when they have a parent ticket selected. I’ve submitted a ticket for you, 2460117 - let’s talk about this matter there.


mmachado
  • Author
  • New SysMate
  • 3 replies
  • December 21, 2023

Ok, waiting for your response, thank you.