+1Within Settings > Customize > Customized Lists there is a section for “Activity” that has ‘Activity Status’ , SRWorkTime Custom list 1, and SRWorkTime Custom list 2. I assume the latter two can be used within Settings > Service Desk > SR Activities Settings, but the “Activity Status” is not an option in that menu.
Is there somewhere this can be viewed or added?
Best answer by Maayan Karstaedt
Hi
I am impressed, found out a new thing in SysAid verse thanks to you :)
“Activity Status” is relevant if you are utilizing the “Tasks & Projects” section.
What were you looking to do with this related to the SR? Maybe there is a better way about it.
Let us know,
Hi
I am impressed, found out a new thing in SysAid verse thanks to you :)
“Activity Status” is relevant if you are utilizing the “Tasks & Projects” section.
What were you looking to do with this related to the SR? Maybe there is a better way about it.
Let us know,
+1Hi
What we are looking for is related to my other post from the other day;
Basically just looking for more efficient and customizable ways to track and document our work. Our biggest troubles over the years has been getting our users to consistently document and track their work in the system, and the reason they state they don’t is that it is too “clunky”
Thanks again for your help and answering this for me!
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