I have created a workflow notification that creates a secondary SR depending on if a user answers a question in a specific way
Is it possible to populate the secondary service record with data from custom fields from the original SR?
Solved
Workflow Notifications - Custom fields
Best answer by raluca.zarnica
Hello aaronj,
I hope this message finds you well. Thank you for reaching out with your question about workflow notifications in relation to new SRs - I'd be more than happy to assist you.
Please note that this is not an available option as of yet on our end, however you did bring up a good idea, which you can submit at: https://community.sysaid.com/ideas
If you need any further clarification or have additional questions, please don't hesitate to ask. We're here to help.
+1Hello aaronj,
I hope this message finds you well. Thank you for reaching out with your question about workflow notifications in relation to new SRs - I'd be more than happy to assist you.
Please note that this is not an available option as of yet on our end, however you did bring up a good idea, which you can submit at: https://community.sysaid.com/ideas
If you need any further clarification or have additional questions, please don't hesitate to ask. We're here to help.
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