Workflow Notifications - Custom fields

  • 24 July 2023
  • 1 reply


I have created a workflow notification that creates a secondary SR depending on if a user answers a question in a specific way


Is it possible to populate the secondary service record with data from custom fields from the original SR?


Best answer by raluca.zarnica 24 July 2023, 18:02

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Userlevel 1

Hello aaronj,

I hope this message finds you well. Thank you for reaching out with your question about workflow notifications in relation to new SRs - I'd be more than happy to assist you.

Please note that this is not an available option as of yet on our end, however you did bring up a good idea, which you can submit at:


If you need any further clarification or have additional questions, please don't hesitate to ask. We're here to help.