Hello aaronj,

I hope this message finds you well. Thank you for reaching out with your question about workflow notifications in relation to new SRs - I'd be more than happy to assist you.

Please note that this is not an available option as of yet on our end, however you did bring up a good idea, which you can submit at: https://community.sysaid.com/ideas

If you need any further clarification or have additional questions, please don't hesitate to ask. We're here to help.