Automate Basic Request to Advanced

  • 21 April 2020
  • 1 reply
  • 8 views

Hello,



When a user submits a request using the self-service portal, it defaults it to a basic request process. I then change the template on my side to follow an advance format.



In a perfect world, the basic request being submitted with Category = A and sub-category = B would change it to the advance template I would like. Is that not a possibility?



Thank you!!

1 reply

Hey Kat,



yeah, you can automatically update the template based off the selected categories.



You have to change that in the settings for the category. There's a dropdown field with the default value "don't change", it should list all your templates.

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