Hello,
When a user submits a request using the self-service portal, it defaults it to a basic request process. I then change the template on my side to follow an advance format.
In a perfect world, the basic request being submitted with Category = A and sub-category = B would change it to the advance template I would like. Is that not a possibility?
Thank you!!
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
