Creating Template and Email rules

  • 24 February 2021
  • 0 replies
  • 36 views

Hello.

i created an incident template and an email rule.

when triggering an automated incident by sending an email to the mailbox

with the subject of the email rule filter

it picks up the email subject and create the P1 as should

the only issue that it dosent take the company name and Request user

from the template but filled in my email instead.



anybody got an idea?

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