Question

Help with slack integration

  • 14 September 2022
  • 4 replies
  • 35 views

Sysaid -

 

All I want to do is get slack working at a basic level. Like if a new incident is open, we want notification to channel. How do we do this. We walked through the instructions, connection shows a success, everything looks good, but we don’t see any notifications. Help!


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@mattkoster

Three routes to check:

  1. Did you follow our guide here? 
  2. Do you have SysAid ITSM Full edition? 
  3. Reach out to our Customer Care team via live chat or open a ticket on our Customer Portal to check what’s else might be missing 

Let us know how it goes!

 

  1. I have.
  2. Yes, we do.
  3. I’ll open a ticket.

Thanks.

we couldnt get this working we used Zapier instead to forward a channel request

@Delifresh good to hear. The Slack integration of this product is really lacking. Seems like everyone else does it right, not sysaid. Sad.

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