Solved

How do I stop the Assigned to/Process Manager from changing to none after changing categories?

  • 19 September 2023
  • 1 reply
  • 43 views
A
Rank

When I change categories in an incident or request the assigned to/process manager resets to None.  Where can I find the setting to turn this off?

 

Thanks

icon

Best answer by Ioana Gotca 19 September 2023, 22:37

View original

1 reply

I
Rank
Userlevel 1
Badge +1

Hello, 

If you are changing the category the process manager is changed, it means that the template is changed and you will need to check that category in the category list.

Please go to Settings- Service desk- Category open the affected category and check in “Incident”/”Request” section you have any template selected.

Also, this issue can be caused if the template that you are using it has a category selected. When you will change the category the template will be changed too. 

If you need help with this you can open a new chat and we can check this issue together. 

Have a nice day! 

Reply


Terms & ConditionsCookie settings