Hi,
I have an issue where I am trying to upload an address that is 40 characters. SysAid importing tool will not upload the record to the database. Is there a way of increasing the limit?
Thanks
Hardeep
Hi,
I have an issue where I am trying to upload an address that is 40 characters. SysAid importing tool will not upload the record to the database. Is there a way of increasing the limit?
Thanks
Hardeep
Hi
Depending on what is tried to be imported different areas work different.
If this is related to a field character limit you can create a new custom field with a higher character limit. Here are the steps to create a new 'Text Area' field, which supports up to 65,000 characters. You can do this by going to Settings > Customize > Fields Customization > Service Desk > New > Choose 'Text Area' as the field type > Set the caption and any other required settings for the new field according to your needs > Save.
If you need more help, have further questions, or just want to chat about this topic, please don't hesitate to reach out to us via email or contact us via chat.
Hi there,
SysAid Copilot is here with our AI Magic!
Here is the response we thought might assist you:
Thank you so much for the response, I just have a follow up question, I believe I should try to keep
“DB Field Name” and as I can’t edit the field in question. So can I delete what I already have, then do step 3 and then use the same DB Field Name for that new entry?
TIA
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