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Hi SysAid Support Team,

Sorry I’m new on this forum. A week ago, our On-Premise SysAid had an issue and I’m trying to reach out to you guys for assistance. As such, I want to log-in a SysAid Ticket at your SysAid Help Desk Portal. I am new with this Organisation I’m working with and they have been using SysAid Help Desk for a while now. I want to register but it keeps taking me this community to register. Can someone please assist me so I can actually register on your SysAid Help Desk portal and log-in my ticket ?

Many thanks,

Billy

Hi @bw_24 ,

 

You can use the same account from the community to access our helpdesk.

Please find here the URL. 

If you still encounter issues, please don’t hesitate to reach us using this link.

Thank you @AlexanderChr for the Clarification. I was actually using the username (bw_24) which was created upon registration to login on the helpdesk. That gave me an error. The username was supposed to be the email address.

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