Making third level category not mandatory
We want to make the Category and Subcategory mandatory but not the third level. We want to make the third level something that support uses to make a more generic issue more specific. It seems that if I make the Category required that the Sub and third level are also required. I do not see how to accomplish this. Is it an all or nothing setting?
It would seem that 3 level category appears on every template it is added to, by design. However, the category level details can be set in ‘Categories’, but it is not a viable solution. There is no way to removing it from the Self Service Portal either. Any help on this would be nice.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
