We want to make the Category and Subcategory mandatory but not the third level. We want to make the third level something that support uses to make a more generic issue more specific. It seems that if I make the Category required that the Sub and third level are also required. I do not see how to accomplish this. Is it an all or nothing setting?
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It would seem that 3 level category appears on every template it is added to, by design. However, the category level details can be set in ‘Categories’, but it is not a viable solution. There is no way to removing it from the Self Service Portal either. Any help on this would be nice.
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