new user issues

new user as in new account for forums and support

Created my account....states in email that

Please note that the SysAid Help Desk ( and the SysAid Community (/Sysforums/forums/ use the same credentials.

they apparently dont, im able to get in to the forums but not support

login page has this email listed for login issues....

email returns
Remote Server returned '< #5.0.0 smtp; The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at>'

can I get some support here please?

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