Hi guys, I am new with SysAid and was wondering how you deal with on-call personnel/tickets.
We have scheduled on call person and would like to notify them when a ticket is submitted or NOT assigned after 10 minutes it was submitted. How do you notify the on call person when the on call person changes every week?
We are trying to minimize the number of emails being received by the other Admins so sending a notice to the group, hopefully, is not the way we have to go.
We are using teh SysAid clou.
Best answer by SysAid TeamView original