Question

Account does not exist sysaid203976


hi my url is https://sysaid203976.ourit.support/

 

but i see https://sysaid203976.ourit.support/ 

 

why doesn't it work?

 

thanks.


5 replies

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Hi there,

SysAid Copilot is here with our AI Magic!
Here is the response we thought might assist you:

To address the issue of the 'Account does not exist' error when trying to access your SysAid account via the URL https://sysaid203976.ourit.support/, please follow these troubleshooting steps:

1. **Verify the URL:** Double-check the URL you are entering to ensure it is correct. Make sure there are no typos or extra spaces, especially at the end of the URL as you've shown with an extra space in your message.

2. **Clear Browser Cache and Cookies:** Sometimes, outdated or corrupted cache and cookies can cause issues with accessing websites. Clear your browser's cache and cookies and try accessing the URL again.

3. **DNS Configuration:** Ensure that the DNS settings for your domain (ourit.support) are correctly configured. This includes checking if the DNS record for 'sysaid203976' is properly pointing to the correct IP address where your SysAid instance is hosted.

4. **SSL Certificate:** Verify that the SSL certificate for https://sysaid203976.ourit.support/ is valid and has not expired. An invalid or expired certificate can cause access issues.

5. **Contact SysAid Support:** If the issue persists after trying the above steps, it may be necessary to contact SysAid Support for further assistance. They can verify from their end why the account is reported as non-existent and help resolve any configuration issues.

Please follow these steps and let us know if you need further assistance.

thanks but the domain in question is yours in the cloud so you are the one who has to check ssl etc we have emptied cache etc but still error you can let us know thanks

we can't work you can check thanks

we can't work you can check thanks

Hello, 

It seems that you are using an incorrect URL. The correct one is: 

https://sysaid203976.sysaidit.com/

In case you don’t recall the login information, please reach out to our Support group. 

My colleagues will be more than happy to assist :) 

thanks

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