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Adding Default Text to SR

  • August 16, 2021
  • 2 replies
  • 85 views

jsidoti
Guru
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Afternoon, I've been trying to customize out a new employee template. I'd like it to show some default text in text and text area fields. I thought it was in the Default value area when I added a field to a form, but it is not displaying Any leads are appreciated John

2 replies

alefabian
Active talker
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  • Active talker
  • 162 replies
  • August 25, 2021
Go to the list of your templates (under Settings > Service Desk Templates > [...] Templates) and open the specific template. You can simply input the default value on the text field and then save the template.

jsidoti
Guru
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  • Author
  • Guru
  • 95 replies
  • August 25, 2021
alefabian
Go to the list of your templates (under Settings > Service Desk Templates > [...] Templates) and open the specific template. You can simply input the default value on the text field and then save the template.
that is exactly what I was looking for Thank you