Adding Default Text to SR

  • 16 August 2021
  • 2 replies
  • 52 views

Userlevel 4
Badge +4
Afternoon,

I've been trying to customize out a new employee template.
I'd like it to show some default text in text and text area fields.

I thought it was in the Default value area when I added a field to a form, but it is not displaying

Any leads are appreciated

John

2 replies

Userlevel 2
Badge
Go to the list of your templates (under Settings > Service Desk Templates > [...] Templates) and open the specific template.
You can simply input the default value on the text field and then save the template.
Userlevel 4
Badge +4
alefabian
Go to the list of your templates (under Settings > Service Desk Templates > [...] Templates) and open the specific template.
You can simply input the default value on the text field and then save the template.


that is exactly what I was looking for

Thank you

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