Hello, currently I have an email rule that adds the location to an incident submission via email to show as "Email." The way I got this to work was I added "Email" as a custom Location in my List settings. The reason for this is my custom notifications would show that Location field as blank if it wasn't populated.
However, with the addition of "Email" in the Locations list it now shows as a selection in the Self-Service Portal when it is used to submit an incident. Is there a way to strip "Email" as being shown in the SSP, but still allow it to be used via email submission?
Userlevel 2
Hi LCSTN,
SysAid tracks the source of a ticket in the related field "Source".
If you wish that only the filled fields appear in the notification, you can simply add the following condition:
SysAid tracks the source of a ticket in the related field "Source".
If you wish that only the filled fields appear in the notification, you can simply add the following condition:
#if( ${Location} && ${Location}!="" )
Location: ${Location}
#end
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