Admin login gets redirected to End User Self Service

  • 24 August 2020
  • 3 replies
  • 83 views
K
Rank
Using SysAid Cloud Free edition, account 'katoni'

I have had AAD Login setup for last year or so and have had no issues logging in previously, but this is the first time I have attempted to login in several months.

Now whenever I attempt to logon I am automatically signed in via SSO and redirected to the End User Self Service portal, but I can't for the life of me work out how to get back to the Admin portal.

Any assistance greatly appreciated.

3 replies

Karlson
Rank
Userlevel 4
Badge +3
kmacg2
Using SysAid Cloud Free edition, account 'katoni'

I have had AAD Login setup for last year or so and have had no issues logging in previously, but this is the first time I have attempted to login in several months.

Now whenever I attempt to logon I am automatically signed in via SSO and redirected to the End User Self Service portal, but I can't for the life of me work out how to get back to the Admin portal.

Any assistance greatly appreciated.



Hi,

do you have an on-premise or cloud version? Is there still the admin registration as with the delivery of the product?

Any further information is helpful.

cheers Karlson
K
Rank
Cloud (free) edition.

I'd tried URL in original sign-on email from a couple of years ago just on the off chance but it longer works.

I still have access to the admin login details originally provided but can't find anywhere to enter them as the url's I have always redirect to the O365 Sign-on.

Cheers,

K.
K
Rank
Still haven't managed to get anywhere with this.

Regardless of which URL I try I am always sent to the End User Portal via the O365 SSO rather than Admin page that I need to access.

Does anyone know if there is a way to force SysAID to ignore the O365 SSO part and let me access SysAID authentication page where I can use the original separate Admin id?

Thanks,

Reply


Terms & ConditionsCookie settings