Today I noticed that notifications are not operating as I expected… here is the flowNew ticket comes in via email where it is automatically set to the Service Desk Group (and notifications are sent to that group) New ticket is assigned to the Development Group, with Assigned to: set to noneI would expect a notification is sent out to the Development Group members for one of them to pick upBut no notifications are being sent outIf I assign a group member to the ticket they are notified via email Thoughts? John

Question

Admin Notifications

+4

Today I noticed that notifications are not operating as I expected… here is the flow

New ticket comes in via email where it is automatically set to the Service Desk Group (and notifications are sent to that group)
New ticket is assigned to the Development Group, with Assigned to: set to none

I would expect a notification is sent out to the Development Group members for one of them to pick up

But no notifications are being sent out

If I assign a group member to the ticket they are notified via email

Thoughts?

John

Hi @jsidoti,

Is this checkbox checked on your side?

Let us know how it goes!

Explore. Network. Share.

+4

Hi Maayan,

here’s what I have set

+4

@Maayan Karstaedt : no change in behavior

John

Hi @jsidoti,

ok, can you check if this setting is enabled also?

let us know,

Explore. Network. Share.

+4

I’ve enabled it.. just waiting to see what the flow is

Thanks

John