We deal with Tickets that run over 2 years is there a way to extend the auto archive function to 2 or more years
Best answer by SysAid Team
View original
Hi
By default out of the box, any ticket that is older than a year is auto-archived.
Starting v22.1.50 there is a new built-in mechanism for Auto-archiving tickets older than one year.
The feature does the following:
- Gets all closed tickets (All closed classes) that were not updated in the last year.
- Gets all open incidents (incidents only) that were not updated in the last year.
- Saves ticket data for supporting revert in main table DB.
- Sets both lists to status "Auto Archive" and set Archive to Yes.
If you still have any questions don’t hesitate to reach out!
Reply
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
