Automated future dated tickets

  • 14 January 2020
  • 0 replies
  • 26 views

Hi guys,

I am wondering if there is a way in which you can create a new ticket upon the closure of another ticket, but the new ticket that is created is set for a date in the future to actually be created automatically.

Scenario

A ticket is put in for a New Starter into the business, but that New Starter doesnt start for another 8 weeks.

Ticket is assigned to an Engineer who will create all of the accounts on the system.

However, now for 8 weeks that Engineer has a ticket sat in his queue until the week before the New Starter starts where he can then profile the PC/Laptop befoer then closing the ticket and sending the New Starter Email.

So what I am looking for is the Engineer creates the New User and closes the ticket, this then generates a New Ticket which doesnt "appear" in either his queue or the unassigned queue until the week before the New Starter starts.

Thanks
guys in advance.

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