Hello,
I need a simple way to create an automatic ticket each month in SysAid for several jobs. E. g. we have to check backup once a month and want to document that in SysAid for audit reasons.
Thanks
Best answer by stefan.todirica
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Automatic creation of incidents
+1
Hi DAcki,
So currently there are not many ways to create automatic tickets. But something outside the box can be obtained by using the “Task&Projects” feature.
Tasks are able to create notification “everyday”/”Reoccur every month on” and these notifications can be set to “Create an SR”. This will automate the creation of SR’s based on the notifications of the task.
https://documentation.sysaid.com/docs/task-form
OR you could try to use REST-API, but this is a lot more complicated to setup an automatic creation of tickets.
https://documentation.sysaid.com/docs/rest-api-details
If you need more help, have further questions, or just want to chat about this topic, please don't hesitate to reach out.
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