Automatic notification to Request User when Urgency changes

  • 27 September 2021
  • 1 reply
  • 11 views
X
Hello,

I'm trying to figure out how to send an automatic notification to the user when the urgency gets changed by an admin.
I looked at the list under: Help Desk Settings -> General -> Notify the following users when a service record changes: -> Request user -> Status changes to

Sadly I can't find the urgency field here. Does someone have an idea where to look?

Thanks in advance.

1 reply

Maayan Karstaedt
Rank
Userlevel 5
Badge
Xandervd
Hello,

I'm trying to figure out how to send an automatic notification to the user when the urgency gets changed by an admin.
I looked at the list under: Help Desk Settings -> General -> Notify the following users when a service record changes: -> Request user -> Status changes to

Sadly I can't find the urgency field here. Does someone have an idea where to look?

Thanks in advance.


Hi Xandervd,
Thanks for the feedback currently this is not possible but we have this logged in as FR # 57624 in our system, I added a reference to this thread to the existing record for this Feature Request in our internal system so you can receive updates when and if it reached execution pipeline.

Cheers,
Maayan
Explore. Network. Share.

Reply


Terms & ConditionsCookie settings