Hi @tien40 ,

There are a lot of commands that can be used with REST API.

If you have the application configured, you can check our guide here.

You can update fields using a simple command line - as an example 

Sample JSON input for/sr/273, update the status, add a note, change assigned to user & modify time

{
“id”:”273”,
“info”:
�{“key”:”update_time”, ”value”:1391756438000},
{“key”:”status”, ”value”:2},
{“key”:”notes”,”value”:a
{“userName”:”sysaid”,”createDate”:1391756438000,”text”:”Note 123”}
]},
{“responsibility”:66}]
}

All the examples can be found here.

If you still need assistance, do let me know what you’re trying to achieve and I can help.

Have a nice day!

Hey @AlexanderChr,

Thanks for your response. I appreciate the input and Sample JSON you provided.

To answer your question, what I was trying to achieve was to automate the process of assigning categories, status updates, assigned users, and add solutions for our incidents/requests for a specific time frame but auto assigning categories may be a reach since there are too many different request titles to filter through.

So now, I am trying to work on a script that would update the solutions with a generic statement, update statuses to “Closed”, and assign myself as a tech if they do not already have an assigned tech.