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So I have noticed that we cannot edit resolutions. We can go into a ticket and see the resolution. We even get the triple dot menu to the right of the resolution and we CAN click on Edit. This action does in fact make the text editor visable. However, any attempt to actually change the text inside the resolution is not allowed. Then when you exit the ticket it asks us if we want to discard or save the changes the changes, when nothing has been altered.

Thanks,
Ryan

Hi ​@rmcdougall 

Thank you for contacting us, 

Can you please raise a ticket using our helpdesk email address → helpdesk@sysaid.com

Or using our chatbot/contact us via chat? 
https://helpdesk.sysaid.com/servicePortal

Thank you, Looking forward to your reply.