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Can't Preview PDF with new attachment pop-up

  • July 22, 2019
  • 9 replies
  • 132 views
J
I don't know if it's a bug or just designed this way, but when a user attaches a PDF to a ticket, and you click on it to preview it with the new update, you just shows the name of the document and you have to download it to preview the attachment. Is this by design that you can't preview PDFs?

    9 replies

    Danny Tashiev
    SysAider
    • Danny Tashiev
    • SysAider
    • 4230 replies
    • July 23, 2019
    Hi Jarrett, We currently don't offer previews for PDF files, but this is planned for the future :) Cheers, Danny
    N
    • NickC2525
    • New SysMate
    • 5 replies
    • August 23, 2019
    This would be extremely helpful for the Help Desk staff.
    K
    • KRoscoe
    • New SysMate
    • 1 reply
    • November 4, 2019
    Would love to have preview for .eml file type as well please.
    R
    • Ranjani
    • New SysMate
    • 6 replies
    • February 5, 2020
    What are the type of files which can be previewed?
    H
    • hammanator
    • 2 replies
    • March 4, 2020
    Would LOVE to be able to preview PDF files!
    A
    Community Enthusiast
    • Al B..
    • Community Enthusiast
    • 3 replies
    • October 30, 2020
    Hello, When will this feature be added? It's been over year. Is there a FR #?
    L
    Community Enthusiast
    • LCSTN
    • Community Enthusiast
    • 4 replies
    • January 7, 2021
    I would like to see this, as well. Has anyone found an FR# for it?
    T
    • TroyD
    • 1 reply
    • July 7, 2023

    Still seems to be a waiting game for this feature. Has there been any progress or finally listed in a potential feature addition within the near future? 

    A
    • Anonymous
    • 0 replies
    • July 19, 2023

    Hi @TroyD 

    We’ve added that to our new ITSM application that will be available soon. Stay tuned!


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