Category bummer... For us really bad.
We have a major problem, after Sysaid in there wise days changed the security in category's.
In former versions, category's will not show up in the default view if you are not allowed to see them.
But in the newer versions, even if you are not allowed to choose the category with your admin rights, they will show up in the default view. This is a mayor issue for us, because we need to work across the whole company with the cases. So we cant use the setting only see admin groups SR's. We always had hidden HR cases with this setting. Do anybody else run into this issue? or can you provide a solution to remove certain category's from the default view? Maybe with filters?
All the best
Michael
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