Hi @OrlandoLocke 

Did you have a chance to join @dbargas for the AMA sessions during SMART 2022? 

Douglas discussed and gave pointers regarding categories usage in general. Here is the the main example shared in session:

His session is avavalble on demand simply sign-up to the event and you can watch it. 

Cheers,

Hi @OrlandoLocke, if you have questions please let me know. 

I don’t think I attended your session.  Can you please send me a link to the recording?

Ok, found and watched the recording of your session.  It was good, but very high level.

I am undertaking a category review from the last four years of categories from actual tickets.  My request was if someone had a category list they would be willing to share.   I want to use that as a starting point or foundation and build my actual categories on top of that foundation.  I would also like see a few examples of three levels of categories.

Level 1=Service, Level 2=Product, Level 3=Module

Level 1=ERP, Level 2=User Maintenance, Level 3=Password reset

Level 1=Client Software, Level 2=Outlook on Desktop, Level 3=Create a rule

Level 1=Equipment Issues, Level 2=Laptop, Level 3=Screen Broken

My goal is to use the first level of category be a reporting point.  For example, how many tickets did we have this month for ERP or for Equipment or for Infrastructure or for Development, etc.

I would love to see a few examples so I can decide what to use.

Thank you in advance for your help,

Orlando

@dbargas , I forgot to tag you in my earlier post.  Please read my posts and let me know if you are able to help?

Hi @OrlandoLocke, we’re preparing a document that we can share with you - Please stay tuned! 

@OrlandoLocke I opened a ticket on your behalf to get more examples and advice for your scenario. Let us know what you build out in the end!

Cheers,

I’m interested in this as well. Looking to fine tune my categories after a year and half on the system. thank you! 

Hi @dbargas 

I’m interested in the document you are preparing also.  New to SysAid and looking for all the help I can get.  Thanks in advance

Hi @Ken M, I just sent you a private message - I’ll log a ticket for you, but first I’d need your company name. Thanks!