Good morning,
I don’t believe it’s possible but here goes.
We have a few automation email for example, one would be newstarter@example.com where we are notfied of a new user. This mailbox is unmonitored and would therefore not receive any replies. We can of course change this to our HR user.
What I would like is any emails from newstarter@example.com to have the request user field be automatically changed to hr@example.com IF the subject field is XXX.
In Settings>Service Desk>Email Rules> EMAIL RULE > Update the following SR fields:
there is no option to change the request user. Is it possible to add this option? Or would this fall under a FR?
Best answer by simonamirza
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