changing request user to email address not in the system

  • 14 September 2023
  • 0 replies

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Afternoon Folks

(This is a post merger scenario)

The company we merged with was using Salesforce as their Help Desk (not recommended) and while I have all of the company end users using Sysaid we are still getting external users submitting requests thru Salesforce.

I do have a rule in Salesforce that forwards those requests to

My current issue is those forwarded requests show with a request user of myself

I’d really like to be able to change the request user to the email address of the requestor


I haven’t found a solution yet.. I’m hoping someone her has an answer




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