Afternoon Folks
(This is a post merger scenario)
The company we merged with was using Salesforce as their Help Desk (not recommended) and while I have all of the company end users using Sysaid we are still getting external users submitting requests thru Salesforce.
I do have a rule in Salesforce that forwards those requests to helpdesk@mycompany.org
My current issue is those forwarded requests show with a request user of myself
I’d really like to be able to change the request user to the email address of the requestor
I haven’t found a solution yet.. I’m hoping someone her has an answer
John
