Good morning,
Could somebody share the default notification HTML code for ‘Email to administrator regarding a Service Record’ ?
My version history goes back to 2020 but has zero formatting, it is just plan text.
Solved
Default notification text request
+1Best answer by SysAid Copilot
Hi there,
SysAid Copilot is here with our AI Magic!
Here is the response we thought might assist you:
SysAid Copilot is here with our AI Magic!
Here is the response we thought might assist you:
## Default HTML for “Email to administrator regarding a Service Record”
SysAid doesn’t expose a one-click “show raw default HTML” button, and I can’t see your environment directly from here. However, you have three practical options to get back to the default formatted version:
### 1. Reset this notification to default (recommended)
1. Go to **Settings > Customize > Notifications**.
2. Open **Email to administrator regarding a Service Record**.
3. Click **Reset to default** (if available in your build).
4. Save and send yourself a test SR to verify formatting.
This will restore the original HTML template used by SysAid.
### 2. Copy from another environment (if you have one)
If you have:
- A **sandbox** or
- Another **production** environment that hasn’t been customized,
you can:
1. Open the same notification there.
2. Switch to **HTML** view in the editor.
3. Copy all HTML and paste it into your current environment’s notification.
### 3. Ask SysAid Support for the stock template file
If **Reset to default** is not available or doesn’t restore HTML formatting, you’ll need the stock HTML file from SysAid Support.
Since this chat is already tied to a ticket, please open a **new** Service Record via a new chat or your portal and request:
> “Default HTML code for notification ‘Email to administrator regarding a Service Record’ (Admin notification #2). My version history is plain text only.”
Support can then attach the exact default HTML for your version, which you can paste into the notification editor.
If you tell me whether **Reset to default** is visible and what editor you see (new HTML editor vs. old/plain), I can give you a very short example skeleton HTML you can safely use as a base.
SysAid doesn’t expose a one-click “show raw default HTML” button, and I can’t see your environment directly from here. However, you have three practical options to get back to the default formatted version:
### 1. Reset this notification to default (recommended)
1. Go to **Settings > Customize > Notifications**.
2. Open **Email to administrator regarding a Service Record**.
3. Click **Reset to default** (if available in your build).
4. Save and send yourself a test SR to verify formatting.
This will restore the original HTML template used by SysAid.
### 2. Copy from another environment (if you have one)
If you have:
- A **sandbox** or
- Another **production** environment that hasn’t been customized,
you can:
1. Open the same notification there.
2. Switch to **HTML** view in the editor.
3. Copy all HTML and paste it into your current environment’s notification.
### 3. Ask SysAid Support for the stock template file
If **Reset to default** is not available or doesn’t restore HTML formatting, you’ll need the stock HTML file from SysAid Support.
Since this chat is already tied to a ticket, please open a **new** Service Record via a new chat or your portal and request:
> “Default HTML code for notification ‘Email to administrator regarding a Service Record’ (Admin notification #2). My version history is plain text only.”
Support can then attach the exact default HTML for your version, which you can paste into the notification editor.
If you tell me whether **Reset to default** is visible and what editor you see (new HTML editor vs. old/plain), I can give you a very short example skeleton HTML you can safely use as a base.
+4Hi there,
SysAid Copilot is here with our AI Magic!
Here is the response we thought might assist you:
SysAid Copilot is here with our AI Magic!
Here is the response we thought might assist you:
## Default HTML for “Email to administrator regarding a Service Record”
SysAid doesn’t expose a one-click “show raw default HTML” button, and I can’t see your environment directly from here. However, you have three practical options to get back to the default formatted version:
### 1. Reset this notification to default (recommended)
1. Go to **Settings > Customize > Notifications**.
2. Open **Email to administrator regarding a Service Record**.
3. Click **Reset to default** (if available in your build).
4. Save and send yourself a test SR to verify formatting.
This will restore the original HTML template used by SysAid.
### 2. Copy from another environment (if you have one)
If you have:
- A **sandbox** or
- Another **production** environment that hasn’t been customized,
you can:
1. Open the same notification there.
2. Switch to **HTML** view in the editor.
3. Copy all HTML and paste it into your current environment’s notification.
### 3. Ask SysAid Support for the stock template file
If **Reset to default** is not available or doesn’t restore HTML formatting, you’ll need the stock HTML file from SysAid Support.
Since this chat is already tied to a ticket, please open a **new** Service Record via a new chat or your portal and request:
> “Default HTML code for notification ‘Email to administrator regarding a Service Record’ (Admin notification #2). My version history is plain text only.”
Support can then attach the exact default HTML for your version, which you can paste into the notification editor.
If you tell me whether **Reset to default** is visible and what editor you see (new HTML editor vs. old/plain), I can give you a very short example skeleton HTML you can safely use as a base.
SysAid doesn’t expose a one-click “show raw default HTML” button, and I can’t see your environment directly from here. However, you have three practical options to get back to the default formatted version:
### 1. Reset this notification to default (recommended)
1. Go to **Settings > Customize > Notifications**.
2. Open **Email to administrator regarding a Service Record**.
3. Click **Reset to default** (if available in your build).
4. Save and send yourself a test SR to verify formatting.
This will restore the original HTML template used by SysAid.
### 2. Copy from another environment (if you have one)
If you have:
- A **sandbox** or
- Another **production** environment that hasn’t been customized,
you can:
1. Open the same notification there.
2. Switch to **HTML** view in the editor.
3. Copy all HTML and paste it into your current environment’s notification.
### 3. Ask SysAid Support for the stock template file
If **Reset to default** is not available or doesn’t restore HTML formatting, you’ll need the stock HTML file from SysAid Support.
Since this chat is already tied to a ticket, please open a **new** Service Record via a new chat or your portal and request:
> “Default HTML code for notification ‘Email to administrator regarding a Service Record’ (Admin notification #2). My version history is plain text only.”
Support can then attach the exact default HTML for your version, which you can paste into the notification editor.
If you tell me whether **Reset to default** is visible and what editor you see (new HTML editor vs. old/plain), I can give you a very short example skeleton HTML you can safely use as a base.
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