Hello there,
On a request service record, we have the “Email Messages” field that contains messages received directly from our end-users.
Below its just called the “Messages” section.
SR Fields - SR Form - Introduction (sysaid.com)
Is it possible to delete messages from this section? As in some cases we had end-users responding directly to tickets which includes screenshots containing sensitive information.
Hi
Unfortunately, the option to hide/delete emails from the ‘Messages’ field is not yet implemented.
There is a feature request currently open for adding this option, ID: 2665.
If you wish, you can provide me with your email address and I can raise a ticket in your name and link it to the FR so that you can be notified via email when it gets implemented.
I couldn’t locate the feature request in the ideas section - Do you have a link?
Alternatively - Could this question be converted into a feature request?
The link for the feature request is for an internal site so I can not provide it to you, neither can this community question be linked to it.
As mentioned before, you can provide me with your email address (either here or in a private message) and I can raise a ticket in your name to link to the feature request.
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